top of page

Click on the tour you wish to book

No upcoming events at the moment

I'm a travel agent and I want to
learn more

I'd like to
customize a
private tour

Please read our Group Terms & Conditions carefully

The following information and conditions constitute your binding contract with Connection Custom Travel. Please read all of the information below as it provides conditions relating to both the services of Connection Custom Travel and its suppliers



To confirm your group space & pricing, a non-refundable deposit of $300 per person is required. We accept payment via certified cheque, wire transfer or money order for your initial deposit. Credit Cards may be taken, but an additional merchant fee may be applicable.


Final Payment:

Full and final payment for your group program is due 60 days prior to departure. Full Payment is due immediately for reservations made within 60 days prior to departure. If payment isn't made by the due date, Connection Custom Travel will assume that you have cancelled your group booking and cancellation charges may be applicable.


Cancellation Policy:

Our cancellation policy is based on terms set by our suppliers and third parties contracted for this group booking. All cancellations must be received in writing. Refund in full, less $300 per person, will be made up to 60 days prior to departure, unless stated otherwise.

Cancellation within 60 days of departure is subject to the following charges:


| 60-31 days prior to departure - 50% of tour cost

| 30-0 days prior to departure - 100% of tour cost


Please be aware that travellers are subject to any cancellation fees assessed by our suppliers including hotels, airlines, and certain entrances used in the itinerary. We strongly recommend that individual travellers purchase trip cancellation insurance which is available for coverage of expenses with cancellation due to illness or accident. In the event a participant must cancel their trip, trip cancellation insurance may be the only source of reimbursement.



No refund is made for unused travel services or any portion thereof, nor is the value of the unused services exchangeable for alternative arrangements.


Documentation including Passport & Visa's:

It is the responsibility of the traveller to determine what documentation is necessary for travel to each country, but your travel agent can also advise. Connection Custom Travel will assume no responsibility whatsoever for passenger(s) denied carriage by the Air Carrier or if they are refused entry into any country. Please check with the appropriate consulate or embassy for the latest visa requirements.


Changes on Itineraries:

On all Connection Custom Travel & Battlefield Tour products


(a) If we cancel your travel program

Connection Custom Travel reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond our control.  We will give you reasonable notice thereof, in the circumstances, and where available, will offer you a comparable alternative. If an alternative does not exist/not accepted - you will be entitled to either a full refund of monies paid by you to us or a direct transfer of travel credit on to another group tour program.

(b) If we change the pricing of your program

Prices are based on current rates of exchange, tariffs & taxes. Connection Custom Travel reserves the right to increase tour prices to cover increased costs and to reflect fluctuations in foreign exchange markets. Connection Custom Travel also reserves the right to withdraw a tour or any part of it to make alterations in the itinerary or with the tour inclusions as it deems necessary or desirable. Although Connection Custom Travel is subject to pass any expenditures or losses caused by delays or events beyond its control, should your tour price increase any more than 7% in total cost, you can be issued a full refund if desired.

(c) If we change activities on your itinerary

Itineraries and arranged sightseeing are expenditures or losses caused by delays or events beyond our control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Should this take place, Connection Custom Travel will notify each passenger holding a deposit on the program. The itinerary will be automatically updated to reflect revisions on the Connection Custom Travel website, and alternative arrangements will be announced.


Client Changes & Penalties:

(a) In the event of a name change

There is no penalty for name changes, a name change for accommodation can be done at any time. However, if the name change includes a change a change in airfare, penalties can be issued by the air carrier. 


(b) Changing the dates or components of an itinerary

An itinerary date or change in itinerary components will require a re-quote for the group’s entire program and pricing breakdown. In the event of a date or itinerary change, a new agreement must be drafted, as your original contract will be null and void. Please refer back to our Cancellation Policy when cancelling any dates or room nights once a deposit has been paid.


(c) Changing # of room nights on an itinerary

In the event that a change in room nights is required (ie. the number of nights that your group will be accommodated at a given property) a re-quote on the program & changes to the original contract may be required. A new agreement must be drafted, as your original contract will be null & void. Please refer back to our Cancellation Policy when cancelling room nights after a deposit has been received.


Client Responsibility:

(a) Your travellers

It is the traveller's responsibility to provide us with all registration information required correctly [this includes: the correct DOB in the proper format, All Medical concerns, Allergies, and dietary requirements, as well as any additional notes or alternative arrangements that thetraveller may have. Connection Custom Travel requires this information to be up-to-date at least 45 days prior to departure.


(b) Your arrival & departure information

If the client requires land-only group arrangements, Connection Custom Travel requires the traveller's flight itinerary at least 30 days prior to arrival. This flight information should include their arrival & departure dates & times, the name of the airline, airline number, and arriving & departing airport codes.



Living standards and practices, as well as conditions and standards, differ country to country.


Connection Custom Travel Responsibility:

Connection Custom Travel purchases transportation, hotel accommodation, tour and ferry passage, restaurant and other services from various suppliers who are not members of the Connection Custom Travel, Battlefield Tours or DH Tour specialist teams. Connection Custom Travel is issued and subject to all tariffs, terms & conditions under which all transportation, [including airlines, coach, bus or car] hotels, tour and ferry operators, restaurants, and other services are contracted.


Limits on Responsibility:

Participants agree not to hold Connection Custom Travel, (The Battlefield Tours) responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation or transportation, due to 'Acts of God', any incident at sea, fire, breakdowns in machinery or equipment, acts of governments or authorities, de hure or e facto, wars declared or threatened, hostilities, civil disturbances, strikes, riots, thefts, pilferage epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond which Connection Custom Travel can control. Connection Custom Travel cannot be named responsible for any loss of damage resulting from improperly issued visas or other documents. Travellers will receive a refund of any monies paid less reasonable expenses incurred by us in respect to your booking.


Connection Custom Travel purchases transportation, hotel, and other lodging accommodations, restaurants, ground handling and other services from various independent suppliers. As a result Connection Custom Travel is not liable for any negligent or willful act of any such person or entity or of any third person.


Responsibility of the Traveler:

There may be times when the Connection Custom Travel manager/host/representative has to make a decision in the best interest of the traveller, or for the best interest of the group. Travellers must agree to comply with the authority and decisions of the appointed manager as well as the laws of the country in which we travel to. If the traveller does not comply or if, in the tours manager’s opinion, thay are not compatible with the general enjoyment and well-being of the other members on the trip, or the smooth operation of the journey itself; we reserve the right to refuse to let that traveller to continue participating in the group program. We do not tolerate the possession or carriage of illegal or restricted substances (drugs), nor verbal/physical abuse. You must agree that your fellow travellers and Connection Custom Travel staff have the right to travel/work in a safe environment. Any threats to their safety, well-being, or inappropriate behaviour, whether verbal or physical will be taken extremely seriously and may result in the immediate termination of the traveller from the group program


In either event, the traveller will be responsible for their own repatriation and related costs, having no claims against us.



Should a traveller have a complaint in respect to their travel program, they should immediately inform the Connection Custom Travel/ Battlefield Tours guide on-site during the course of their journey. If the matter cannot be resolved despite Connection Custom Travel’s on-site representative's best efforts to do so, their complaint should be made in writing to Connection Custom Travel as soon as it is reasonably possible. If a traveller chooses to write Connection Custom Travel via e-mail or online, please provide us with your home address so we might be able to send you a direct reply in writing.



There are certain inherent risks in adventure travel where applicable - these might include, but are not limited to, hiking, walking, safaris, climbing injuries, altitudes, all contact with animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. The passenger assumes all risks of personal injury, death, or property damage that may arise out of the events like those advised or warned against.

***The payment of a reservation on a tour or customised itinerary shall constitute consent to all of Connection Custom Travel provisions in the terms & conditions.***




Take your own copy of our terms & conditions here: 

Anchor 1


bottom of page